Tracker Sports AI (“Tracker,” “we,” “us”) is committed to protecting the privacy of athletic departments, staff, and athletes whose data flows through our platform. This policy describes how we collect, use, store, and share information.
Information we collect
We collect information in three categories:
- Account and contact information — name, email, title, institution, and billing details provided when you register or request a demo.
- Athletic and performance data — game film, roster data, financial records, and analytics outputs uploaded to or generated within the Tracker platform on your behalf.
- Usage data — log files, feature usage, and diagnostic information used to maintain and improve the service.
How we use your information
We use collected information to:
- Provide, maintain, and improve the Tracker platform
- Process analytics and generate intelligence outputs for your program
- Communicate about your account, support requests, and product updates
- Meet legal, compliance, and contractual obligations
We do not sell your data. We do not use your program's proprietary film or roster data to train models for other customers without explicit agreement.
Data storage and security
Data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Access is restricted to authorized personnel on a need-to-know basis. We maintain SOC2 Type II compliance and follow NCAA-compliant data handling practices for collegiate athletic departments.
FERPA and student-athlete data
For programs subject to FERPA, Tracker operates as a service provider under the direction of the institution. Institutions retain ownership of student-athlete records. Contact your institution's compliance office for questions about data sharing agreements.
Data retention
We retain data for the duration of your subscription and for a reasonable period afterward to fulfill legal obligations. You may request deletion of your data by contacting [email protected].
Third-party services
We use infrastructure providers (cloud hosting, email delivery) that process data on our behalf under contractual data protection terms. A current list of subprocessors is available upon request.
Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. Submit requests to [email protected].
Changes to this policy
We may update this policy as our platform evolves. Material changes will be communicated via email or in-app notification. Continued use after changes constitutes acceptance.
Contact
Questions about this policy: [email protected]